About Us

Privacy Notice

Talisman Insurance Broking Ltd values its relationship with you. Protecting the privacy of your personal information is of great importance to us. We want you to understand how and why we collect personal information about you, how we use it, your rights regarding this information, the conditions under which we may disclose it to others and how we keep it secure. What type of information do we collect about you?

The personal information we collect about you may include:

Name, Address, Phone Number, Email Address Managing claims
Gender Family Information
Marital Status Date and Place of Birth
Health Information / Medical History Banking Information
Customer service communications Criminal History
Supporting fraud prevention agencies Credit History and Credit Score
Government identification numbers - National Insurance,
Social Security, Passport, Tax, Driver’s License
Claims/Policy Numbers

How do we collect information about you?

We collect personal information from you or your representative through the policy when you contact us by phone, email or letter and ask us about our products or services, request a quote, renew or make changes to your cover, make a claim or complaint, enter one of our competitions or take part in one of our promotions.

We may also collect information about you from your family members or employer, credit reference agencies, anti-fraud databases, sanctions lists, relevant government agencies, and those who may be involved in a claim - claimants, witnesses, experts, adjustors, and others.

Why are we collecting your personal information?

We may collect your personal information for the following purposes:

Providing information about our products and services Payments to/from individuals
Providing a quote or secure cover Managing claims
Account setup, including background checks Complying with legal or regulatory obligations
Performing financial sanction searches Direct marketing activities
Customer service communications Dealing with complaints
Supporting fraud prevention agencies Evaluating risks to be covered

Where does your information go?

We may need to share your personal information with our principal firm JHL, and with other organisations who are essential to the running our business and the services and products we provide, such as our supporting insurers, loss adjusters, and legal and medical advisors. Certain affiliates, agents or contractors, may be located outside of the European Economic Area (EEA), we will continue to protect any transferred personal information in keeping with all applicable privacy requirements.

For more information please contact the Privacy Officer, Melanie Cook.

How long do we keep your information?

We will keep your personal information only so long as is necessary to provide service to you under your policy. Specifically, we will keep your information for so long as a claim may be brought under the policy, or where we are required to keep your personal information to satisfy legal or regulatory obligations.

Your Rights

Under certain circumstances, you have the right:

  • To receive a copy of the personal information we have collected from you
  • To receive further details of the use we make of your information
  • To update or correct the personal information we hold about you
  • To require us to delete any personal information we no longer have a lawful purpose to use
  • To restrict our use of your personal information

If you are not satisfied with our use of your personal information, to file a complaint with the appropriate supervisory authority.

There are specific conditions where we may need to restrict the rights described above, in order to safeguard the public interest (e.g., the prevention or detection of crime) or our interests (e.g., to maintain legal privilege).

How to Contact Us Address any questions regarding our privacy practices or this Notice to:

Name: Melanie Cook
Email: mcook@talismaninsurance.co.uk
Address: 10th Floor, 2 Minster Court, London, EC3R 7BB
Phone: +44 207977 7848