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Complaints Procedure If you are unhappy with our service we have a complaints procedure, please email complaints@jameshallam.co.uk. You may be able to refer a complaint to the Financial Ombudsman Service (FOS) if you are unhappy with how we deal with your complaint. The FOS website is www.financial-ombudsman.org.uk

European Commission Online Dispute Resolution (ODR) platform (Consumers) If you purchased your insurance online and are unhappy with the product or service you received, you can use the European Commission Online Dispute Resolution (ODR) Service to make a complaint. To visit the ODR service platform, visit: https://ec.europa.eu/odr

Copyright 2014-18 Talisman Insurance Broking Limited.      All rights reserved.    

Registered in England No: 8665634. Registered Office: Nexus House, 2 Cray Road, Sidcup, Kent, DA14 5DA. Talisman Individual Executive Protection, Talisman Individual Crisis Management Assistance and Talisman Insurance Broking are trading names of Talisman Insurance Broking Limited which is an Appointed Representative of James Hallam Limited which is authorised and regulated by the Financial Conduct Authority. Registered in England. Registration Number: 609165.