Privacy & Regulatory

Complaints

It is our intention to provide a high level of service at all times. However, if you have reason to make a complaint about our service, please address any correspondence to:

The Complaints Officer,
James Hallam Ltd,
10th Floor, 2 Minster Court
LONDON EC3R 7BB or email
complaints@jameshallam.co.uk

You may be entitled to refer the matter subsequently to the Financial Ombudsman Service (FOS).

Whether you are so entitled will not affect the promptness and fairness with which we will strive to resolve any complaints. You can contact the FOS by telephone on 0800 023 4567 and further information is available at www.financial-ombudsman.org.uk. If you do decide to refer any matter to the FOS your legal rights will not be affected.

An electronic or hard copy of our complaints procedure is available, including large text versions, upon request.